Providing exceptional service since 1987

Most Recent Finished Jobs by Sterling Pool Services

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Sharon M.
Garland, TX
May 4, 2018

Sharon called because she was having a hard time getting her pool up and running. The hard freeze over the winter had thawed and she just looked at the pool. The owner went to look at everything. He found one of the skimmers to be totally clogged up with debris, zero chlorine reading, and a generally murky pool. He made a bid for these three items and she approved. He was able to unclog the skimmer with a special tool, he had to take apart and clean internal filter components and heavily shock the pool. After a few days she called to tell us the pool water is blue again and she can see all of the steps now. In a few more days she can swim.

Scott M.
Plano, TX
April 27, 2018

Scott called because, "we have a couple of things that need repaired. The pool sweep pump is not turning on anymore and the pool controller isn't working right. The owner made an appointment to go there and look at his equipment. Good news for Scott is the pool sweep pump, (booster pump), only needed a few wires tightened down. We had to rewire the computer to allow for the Polaris and other pumps to work properly.

Mike J.
Wylie, TX
March 30, 2018

Mike left a message for us late Sunday night saying his pool filter motor was making a huge noise and needed us to come out. After speaking with him Monday morning we were cleared to go and look at his pool filter motor. The owner found the noisy motor and saw the pump also needed to be diagnosed. He made a bid on the spot for Mike to look over and he approved it. The next day our owner went back out and installed a new 1 1/2 HP pool pump with necessary plumbing supplies.

Pompa B.
Plano, TX
March 29, 2018

A weekly pool service customer called to report low suction from his pool pump. I checked the baskets, flushed a water hose through the skimmer lines, emptied the pump basket and still low suction. Can you help? The owner of the company went to his house for diagnosis. He found the main pool pump impellor badly clogged with debris. He cleared it out, installed a new pump basket and this solved the low suction issues that were reported.

Larry T.
Wylie, TX
February 28, 2018

Larry's been a customer of ours for about six years. He called after the extended freeze we endured over the new year to tell us everything has thawed out and it's time to start the equipment. Can you come help? The owner went over to Larry's to start everything and the pool pump motor cracked when he switched it on. This was due to the extended freeze causing damage we couldn't see. We gave him a bid to replace the pool pump motor and we completed the install the next morning. Larry was happy that it was only one full day he had to wait for the repair.

Dallas D
335 HERITAGE LN., TX
January 27, 2018

He found our company online and called because their pool cleaning company had reported their timer keeps cutting in & out. The owner went to inspect this issue. He found that they needed a new pool timer and freeze guard mechanism for the equipment and the pump motor had a bad capacitor. He replaced the capacitor and the timer/freeze guard but found a loose wire connecting the timer and motor that likely caused the shortages.

Frank H.
5312 Paladium, TX
January 22, 2018

A monthly service customer of ours for over ten years called to say he is noticing water loss beyond evaporation. He asked if his pool cleaner technician would look into this. We had his tech. look for any issues and he was able to find some cracks had formed inside of the skimmer throat. Luckily this was a relatively simple fix. The owner had to drain the pool below the skimmer, reset tile inside the skimmer and seal the skimmer throat. After this was done and set, there were no further water loss issues.

Irina W.
3015 Leesa Dr., TX
January 12, 2018

Irina called because her pool is draining down below the tile and she saw water on the equipment pad but didn't know where it came from. The owner went to her house to diagnose the issue(s). Upon inspecting her equipment, he found a bad O-ring in the backwash valve. He replaced the bad O-ring in the backwash valve and had to lube the stem O-ring. No more water showed on the equipment pad after this and the water loss had halted.

Louanne G.
2502 Vista Creek Ct., TX
January 11, 2018

Our pool is losing water. We thought it was the warm winter at first with evaporation being the culprit then it turned cold and still losing water. Do you perform leak detections? Yes, we do perform leak detections. Told her I will get this setup and let her know when. The leak detection appointment was made and performed. We found the culprit(s) to be the angled shear decents that are on the pool walls. The owner was able to cosmetically repair all three dents with rapid setting mortar and the leaks have reportedly stopped.

Yovita S.
3220 SILVER CREEK DR., TX
December 18, 2017

As a monthly service customer of ours, we perform repairs as needed to pool equipment with approval. Her filter had been leaking sporadically over the past few months and we had replaced the tank O-ring and internal components but it hadn't fully stopped. After the cold weather set it, she called us to come out again to troubleshoot and the owner found the top half of the filter had cracked. We gave her two options: 1. Replace the top filter half or 2. Replace the filter entirely. She chose option 2, to replace the entire filter. Since doing so there have been zero leaks reported.

Kathy D.
1721 Vicksburg, TX
November 29, 2017

A long time weekly service customer, she called us to say her Polaris is not working. The owner went to check it out and found her pool sweep pump had stopped working. The only solution for this problem was to replace the pump. He did this and her Polaris started working great again.

Carle H.
501 MOSSBROOK DR., TX
November 17, 2017

Carle had called asking to sit down with the owner to discuss plaster and tile options for a pool renovation. After they meet and discussed all of the options, Carle decided to focus on replacing the deteriorating equipment pad and busted heater. The owner Kevin presented him with several options for getting this done and he decided on a new equipment pad and used 400,000 BTU Pentair master temp heater.

Philip J.
15814 Golden Creek Rd., TX
October 31, 2017

He called us because he fired his pool company recently, 3-4 weeks ago, because they did so much wrong. They flooded my back yard, didn't adjust and keep the chemicals, and claimed I need 2 x week service and more. The pool is currently green and I think there is a leak in one of the skimmer throats as the water loss stops when it gets below the skimmers. The owner went to look at his problems and did find many. We got approval for turning his pool around and had to clean the filter and replace eight filter grids, balanced chemicals, shocked pool, brushed algae, vacuumed one time, epoxy skimmer throat, and re-evaluated for any additional pool cleanup and leak repairs. This turned his pool blue and he was able to use it with his pool heater.

Steve O.
4100 Hampshire St., TX
October 27, 2017

Gentleman called because his pool started losing water. I had an old oak tree removed from by the pool. It seems to have created crack in the plaster. Could you come see if this is why I started losing water? The owner went to investigate and advised a leak detection be done. The results of this showed the deep end skimmer needed replaced.

Jeff E
264 LOVE BIRD LN., TX
September 18, 2017

Mr called us because he believes his pool motor needs to be replaced because it isn't pushing any water. Sterling's owner went to evaluate this issue. The motor did not need to be replaced but he did replace the seal and gasket then evaluated the performance. It all checked out after he was finished.

Asit K.
2404 GEIBERGER DR., TX
September 5, 2017

The owner was covering one of his pool cleaners routes since he was on vacation and noticed this customer's my pool light fixture has been taken out of the pool. There is however some water inside. We informed the customer and he asked if you guys please have a look and see if it can be fixed by changing the gasket etc. A new one is very expensive. The owner went back over to see what could be done with what he has. We submitted a bid offering three different options with a low, medium and high end figure. He chose to have a while LED pool light fixture installed, though he is still interested in a color changing LED pool light fixture for the future.

Norman M.
5614 WILLOW BROOK, TX
August 25, 2017

He called us in February 2016 to say his home insurance company was asking for a bid to renovate the pool due to the horrific hail storm that hit at the end of the 2015 year. The owner went to his house for measurements. We put a bid together for his insurance company and they decided to wait until it was decided to either level and rebuild the house or repair all of the damage. Three months later Norman called us up and said, "My insurance will be releasing a check for my pool remodel very soon! Can you still perform the work?" Of course we can! The following week we helped him to pick out a good tile, coping, grout color and pool plaster color/type. He chose a standard white plaster, went with terra blue tile, and chose Oklahoma multi-color flagstone with grey grout. We were able to finish this project for him by the end of August after several revisions to his contract.

Richard M.
6724 Avalon Ave., TX
August 24, 2017

Richard called us because when he got home the other night he heard the pool pump motor making a high pitched noise. It could be heard everywhere inside the house. Our lead technician went to evaluate his problem and had to install a new pool pump motor, seal and gasket. This stopped the high pitched noises and made his wife very happy.

Josh W.
1718 Turnberry Ln., TX
August 21, 2017

He is a new weekly service customer of ours, it was our pool cleaner technician that noticed his salt system computer was not reading the salt levels correctly. He had done a manual test and got different results. The owner went to his house and diagnosed the computer to be out of date and irreparable. He had to have a new Hayward saltwater chlorination system with control box, salt cell, flow switch, and necessary supplies installed. Since then, everything is reading properly and he is enjoying the pool.

Erin R.
2312 Coleshire Dr., TX
August 15, 2017

Erin is a weekly service customer of ours that just bought her house from a gentleman that used us too. She called asking for a bid to repair the existing leak the previous owner wouldn't have repaired. The owner went to her pool and had to repair a leak that was at a return valve.

Brandon M.
10105 Brentridge Ct., TX
August 10, 2017

His home warranty company sent us a work order. The problem was noticed when he got home the previous day and noticed no circulation in the pool with the pump running. He tried to troubleshoot the problem by clearing the pump pot and priming it but it never caught prime. Our lead technician went to investigate and found a few things wrong with the pump. He needed to install a new pool pump lid, a new pool pump lid O-ring and repair additional leaks on the pool pump. After this was done his system ran at full prime with no problems.

Jessica C.
417 Ridgegate Dr., TX
August 4, 2017

This lady called because she wanted her pool made pretty again. Our owner went over to see what exactly she would like done. After going over several options she decided to remodel her pool with standard white plaster. She like her tile but wanted it thoroughly cleaned of the white calcium stains. We used a high pressure media to bring her tile back to life. As well we replaced her pool light bulb/gasket and the spa light fixture completely. Her deco-seal around the pool, the mastic like skinny strip between the coping stones and the deck, was replaced with new. Once we finished her 10 day after care package her pool was stunning and she happily is recommending us to friends.

Nancy P.
3605 Barberry Dr., TX
August 4, 2017

She had called us to ask about a pool renovation due to the hail storms that had hit in March and April. The owner went to her house to get a bid prepared. He found her tile needed to be replaced, her coping stones around were damaged, the dec-o-seal (mastic) was demolished, the deck was dented and pitted, and the pool/spa only needed to be acid washed. She approved this work and so did her home warranty company. We began and completed this work in a week's time. She is very satisfied with the finished product.

Susan G.
7025 Royal Oaks Estates, TX
August 1, 2017

The pump to the swimming pool had shut off but the pool sweep cleaner was still running. There is zero pressure on the filter. We replaced the pool pump capacitor and when we trouble shot the computer we found there was a computer pump relay damage by ants. We replaced this relay in her system is operational.

Shane H.
602 Sotogrande Dr., TX
August 1, 2017

This new homeowner called stating the motor to the pool is hot to the touch so she turned off her system. She also stated it had been humming which is a sign It's not very serious rather just a capacitor needs to be replaced. This is exactly what our technician found in the pool is up and running.

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Total Events: 292