Accredited member since 2000.

 
Providing exceptional service since 1987
Sterling Pool Service, Inc., Swimming Pool Service & Repair, Wylie, TX

Accredited member since 2000.

Most Recent Finished Jobs by Sterling Pool Services

Customer Photo Solutions Provided
William M.
Garland, TX
April 8, 2019

Will called because he needed someone to clean up his pool. The owner went to his house to look at his pool to bid the work. While he was there he noticed several things wrong with the pool sweep pump and Jandy valves. Will approved these additional problems to be fixed and we had to install a new pool sweep pump, plumbing kit and serviced the three Jandy valves in question. With this done we were able to clean up his pool for much enjoyment.

Mike J.
Wylie, TX
April 5, 2019

We had been doing work for Mike and he called asking about how to get rid of the black algae in his pool. The owner, Kevin, went to his house to check it out. He needed to have his pool cleaned multiple times, then change out all of the cartridges in the filter and add a special treatment for black algae. We ended up making four trips to clean his pool. He purchased and installed new cartridges in his filter. Then we were able to install the chemical treatment for killing the black algae.

Dale M.
Murphy, TX
April 2, 2019

Dale called initially asking for a renovation bid to re-plaster the pool. Sterling's owner Kevin went to measure his pool and noticed the pool water level to be low. Kevin and Dale talked about this and they decided a leak detection needed to be done to find this leak that has plagued him for some time. Our team performed a leak detection test and were able to pin point its location. We did the necessary repair to his PVC lines underground and no more leak. Dale then commissioned us to do the renovation for his pool.

JON S.
GARLAND, 75
February 1, 2019

JON IS A WEEKLY SERVICE CUSTOMER OF OURS. "I WENT OUT TO CHECK THE FILTER BECUASE I NOTICED THE KREEPY CRAWLEY DOESN'T WANT TO WORK WELL AT ALL AND THERE IS MINIMUM SUCTION FOR VACUUMING. I BACKWASHED THE FILTER BECAUSE THE FILTER WAS AT 32PSI. IT WENT DOWN TO 15 BUT SHOT BACK UP TO 32 AFTER I ADDED DE." ONE OF OUR TECHNICIANS WENT THERE TO CHECK OUT THE PROBLEM. HE NEEDED TO DO A FILTER CLEAN, LUCKILY NO REPAIRS WERE NEEDED, AND HE HAD TO REPLACE THE FILTER TANK O-RING DUE TO A LEAK THAT JON MISSED.

TONY M.
WYLIE, TX
January 28, 2019

TONY CALLED, "WE HAD A COUPLE OF THINGS HAPPEN YESTERDAY. 1) WHEN THE SPA CAME ON IT DRAINED ALL THE WAY DOWN. 2) THE JETS IN THE POOL AREN'T BLOWING AS HARD AS NORMAL, LIKE SOMETHING IS BLOCKING THE FLOW. THERE'S ALSO A POWDERY RESIDUE BLOWING OUT OF THE JETS. CAN YOU PLEASE COME FIX IT? KEVIN, THE OWNER, WENT OUT TO HIS HOUSE. HE FOUND THE FILTER PRESSURE TO BE ALMOST 30PSI OVER WHAT THE NORMAL STARTING PRESSURE IS, FIRSTLY. THEN HE INSPECTED THE PUSH/PULL VALVE, ALL OK THERE, CHECKED ON THE JANDY VALVES AND FOUND TWO WERE LEAKING. HE NEEDED TO PERFORM A FILTER CLEAN TO FIND OUT WHAT PARTS WENT BAD INSIDE THE FILTER, HAD TO REPLACE THREE GRIDS THAT WERE TORN. IN THE VALVES, HE HAD TO REPLACE THE O-RINGS AS THEY'D WORN OUT. AFTER THIS THERE WERE NO MORE LEAKS, THE SPA HELD WATER AND THE FLOW PRESSURE WAS BACK TO NORMAL.

David B.
Sachse, TX
January 24, 2019

David called asking, what would it take to fix my pool pump motor? My pool pump motor burned out the night before last when the freeze guard kicked on. It just hums when it turns on so I flipped the breaker off in the house to prevent any fires. The owner of the company went to see what could be going on to cause this. Luckily it was a quick diagnosis as the motor capacitor had gone out. He was able to change it with a new one and the pump motor started up and ran smoothly.

Chris B.
Sachse, TX
December 27, 2018

Chris reached out to us because he was interested in buying a house but needed a pool inspection because the owners had told him the pool may need re-plastering soon. The owner of our company went to his house for the inspection and found the pool to be leaking somewhere unknown. Our crew performed a leak detection service and found a few broken pipe fittings underneath the pool deck. We had to cut through the deck, replace the broken PVC piping and patch the deck back up. After doing this work the leak has subsided and Chris asked us to service the pool weekly.

Mark H.
Murphy, TX
December 20, 2018

He called because he noticed the water flow pressure in his pool and water features is weak. We went out to investigate and the owner of the company found that due to the large volume of leaves and dirt that had been blown/washed into the pool due to storms, has clogged up the filter. A backwash alone did not solve the pressure flow issues. We had to take the filter completely apart and wash everything off until white again. After this was done and the filter reassembled the water flow pressure returned to normal and everything flowed perfectly.

Catherine K.
Allen, TX
December 20, 2018

Catherine is a weekly service customer of ours. She called because her heater controller is scrolling a message, "water sensor shorted", what does that mean and do we need to do anything right away? The owner of the company went to her house to see why. Luckily the message she was getting was accurate and the issue was readily solved by replacing the water temperature sensor for the computer.

Danny L.
Plano, TX
November 26, 2018

She called because she noticed her pool losing water faster than normal. There is no service charge to go out because she's a weekly pool service customer. Our technician went to diagnose the problem and found it relatively easily. When the pool and automatic pool sweep were running, he noticed the white hose for the booster pump was leaking badly due to a split. He replaced the hose section and this fixed the leak.

Randy M.
Plano, TX
November 21, 2018

He called to report, my pump is making noise, more importantly I think there is a leak in the pump housing. I can see that it is wet between the fixture where something is leaking. The owner went to see about this problem. After thoroughly inspecting the pump, he found that it is beyond repair. He had to install a new pool pump motor, seal and gasket, as well lubricate the backwash push/pull valve.

Tony M.
Wylie, TX
November 19, 2018

He called to report, I have two automatic valves. The pool one is not flipping over and is draining the spa. Also, the pool sweep is not moving at all. It all started about a month ago. If you can come out today and bid taking care of this I will switch all of my services over to you. Tell the owner to do whatever he needs to fix it. The owner went to inspect the issues the same day. He found the computer mother board needs replaced and the Polaris pool sweep cleaner booster pump needed also. Tony approved both items the same day and we replaced them. His weekly pool service started a few days later. He is a very happy customer of ours now.

David M.
Dallas, TX
October 18, 2018

David is a weekly pool maintenance service customer of ours. He called a few days after his service day because, I noticed there is a slow leak dripping from under the heater cabinet and I hope it's just a loose connection. The owner of Sterling Pools made an appointment to investigate this problem. When he was checking the connections inside and outside of the heater, he noticed the heat exchanger and gaskets were worn out and causing the leak. He had to order parts. He went back over after the parts came in and replaced the heater heat exchanger and gasket parts. He also needed to install a new internal bypass assembly and unitherm governor inside the heater front header.

Patrick S.
Plano, TX
October 18, 2018

Patrick called us with an emergency because his Polaris booster pump volute is leaking so much he had to shut the system down. It started off as a pin hole leak on Friday night then by Saturday night water is gushing from the casing. Sterling Pools owner went to his house for further investigation. The Polaris booster pump volute was not the only problem. He found three electrical connections that had gone bad and were arching between each other. Patrick needed a new Polaris booster pump with wiring, pump, motor, plumbing, modification and a pump post kit. After starting the booster pump and pool pump to check the performance the pool pump motor started smoking heavily. It was quickly shut off to prevent a fire. He then had to install a new standard pool pump motor, seal and gasket along with a diffuser, diffuser O-ring and conduit fittings.

Mark H.
Murphy, TX
October 10, 2018

Mark is a weekly pool maintenance customer of ours. He called on Monday because he noticed his pool pump is not circulating water. The gauge on the filter housing shows pressure but no water is circulating even when I turn the valve on for the water features, they do not work. Filter pressure is at 20 and the water is very dirty. First we suggested his variable speed pump was running at too low of a speed so he needs to turn it up. This did not solve the problem so the owner of Sterling Pools went to his house. After a thorough inspection of his equipment and valves, it was determined the filter had not been cleaned and required a filter clean service be done as well as a salt cell clean. After he performed these tasks there was noticeable circulation in the pool and water flowing freely through the pool pump.

Kari R.
Allen, TX
October 10, 2018

After the weekend one of our weekly service customers called. She said that her spa is in need of being checked out. Whenever we turn the spa on, it just drains out and we can't figure out why! Can you please come out and help? The owner was in her area when I called to give him the message. He went by and found the same thing happened when he turned on the spa. After inspecting the equipment for any leaks or damage he found the spa valve was turned incorrectly. He turned the valve back to where it needed to be and the spa began to hold water again.

Robin L.
Dallas, TX
October 8, 2018

Sterling Pools service technician was at her house cleaning her pool. He pulled the Polaris automatic pool cleaner sweep out of the pool and noticed it had a bad wheel. Upon further inspection he found a bad wheel axle and wheel bearing. Jose is a very versatile and effective technician , as he had replacement parts on his truck, and was able to replace the affected parts. The Polaris pool sweep is now running all over the pool again picking up debris between our visits.

Greg L.
Wylie, TX
October 8, 2018

Greg found our company through a Google search and positive Google reviews, he said the reviews were best that he saw. He called because the lights in his pool and spa were not working any longer and thinks that it might be the GFI. The owner of Sterling Pools, who is a licensed pool electrician, went to his house and inspected both his pool and spa lights. It turned out the GFI was in good shape but the light fixture for the pool badly needed replaced. Being his lights were color changing, our owner had to replace his current fixture with a Jandy color changing LED light fixture. His night time pool parties are now back in business.

Debbie R.
Plano, TX
October 2, 2018

A former pool cleaning tech. of ours referred Debbie to us. I talked with her and her pump is not catching prime. She emptied the skimmer and pump baskets, cleaned her pool, emptied the Polaris pool cleaner bag, cleared the wall connector screen, backwashed the filter and still the pool pump did not catch prime. We made an appointment to go out there and check this out. The owner pretty much did everything she did but also lubed the pump lid O-ring and tightened a few nuts on the pump and motor. This did not fix the problem. He then checked the plumbing going into the pool pump and found a slight leak. He repaired the suction leak on the pool pump and the system began to run very well.

Debbie R.
Plano, TX
October 2, 2018

Debbie was referred to us by a former pool cleaner employee. Her pump was not catching prime. She had emptied both skimmer baskets and the pump basket, backwashed the filter and still having issues. Said it would prime but with great difficulty. Our lead technician went to her house to look at the pool pump. He had to repair a suction leak on the pool pump in order to get it to prime consistently.

Jim R.
Parker, TX
August 23, 2018

Jim is a weekly service customer and he called to report his chlorinator leaking badly and emailed us a video. The owner looked at his video and immediately knew what the problem was. He went to Jim's house and installed a new factory replacement high pressure, corrosion and chlorine resistant hose as the manufactured hose had failed causing the bad leak.

Jenifer P.
Plano, TX
August 20, 2018

Jenifer, a weekly service customer, emailed us a picture of her pool light. "See, here is black algae around the light. Also we struggle with our pool light as it seems to never work. I had an electrician come out and he got it working for a little bit but when we got home from work it had stopped already. The bulb itself looks like it came on about half way, we have the GFE and everything in place. He said it should be working but it isn't. Can you get it to work for us please"? The owner Kevin went to their house to inspect the pool light. He found that the entire light fixture was contributing to the bulb not working. He needed to replace the fixture and she chose a 500 watt equivalent white LED pool light with fixture.

Terri M.
St. Paul, TX
August 15, 2018

Terri called because, "when I turned on the heater all of the water drained to the pool and I can't get water back into the spa. I'm adding water with a hose right now but when I turn it on it drains again. I'm afraid it will burn up the pump this way, can you please come out? The owner went the same day to check out why the spa is draining. Luckily what he found was an easy solution. The spa check valve had failed and needed replaced. After this was done the spa held water and continues to.

Jason N.
Parker, TX
August 9, 2018

Jason called us, " My pump won't prime. It's a 2 speed Hayward, there is low output. All of the baskets are emptied, I opened the pressure relief valve on the filter and nothing came out. The equipment isn't even four years old yet. The pool is still clear after three days of being off but green fuzz's are growing on the walls." The company owner went out the same day to investigate why this problem is happening. Upon inspection of the equipment and testing it's performance he found the pool pump impellor to be clogged in every way possible. He cleared the impellor of all debris and reinstalled it on the pump. He tested the performance again and everything came to life. Jason was very happy the problem was solved so easily.

Jason S.
Dallas, TX
August 6, 2018

Jason is a new weekly service customer of ours. He emailed us, You recently installed a new Polaris sweeper and it was doing great but it stopped working earlier in the week. We got it work again for a few days and now it is not working again. The algae from lack of circulation has built up pretty badly. I went to Leslie pool supplies and they recommended adding some algaecide which I added yesterday but the algae was so bad it barely made an impact. Could you please send someone out to fix the sweeper and help treat the pool to get it back to blue again? The owner Kevin went to his house to see what is going wrong. He found the Polaris hose screen to be fully packed with debris and DE from the pool filter. This means that there is one or more broken parts inside the filter that need replaced. We had to perform a filter clean service to determine which part(s) are bad. Kevin found two bad/busted grids and three others that were crushed and needing replaced. He replaced all five of the affected grids, started the pool, added DE through the skimmer for the filter and cleaned the pool. After Jason let the pool run for a few days he emailed us back, Thank you guys for your help. The pool is clear, blue and wanting to be swam in. You guys are awesome!

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