Accredited member since 2000.

 
Providing exceptional service since 1987
Sterling Pool Service, Inc., Swimming Pool Service & Repair, Wylie, TX

Accredited member since 2000.

Most Recent Finished Jobs by Sterling Pool Services

Customer Photo Solutions Provided
Brandon M.
Dallas, TX
August 10, 2017

His home warranty company sent us a work order. The problem was noticed when he got home the previous day and noticed no circulation in the pool with the pump running. He tried to troubleshoot the problem by clearing the pump pot and priming it but it never caught prime. Our lead technician went to investigate and found a few things wrong with the pump. He needed to install a new pool pump lid, a new pool pump lid O-ring and repair additional leaks on the pool pump. After this was done his system ran at full prime with no problems.

Jessica C.
Garland, TX
August 4, 2017

This lady called because she wanted her pool made pretty again. Our owner went over to see what exactly she would like done. After going over several options she decided to remodel her pool with standard white plaster. She like her tile but wanted it thoroughly cleaned of the white calcium stains. We used a high pressure media to bring her tile back to life. As well we replaced her pool light bulb/gasket and the spa light fixture completely. Her deco-seal around the pool, the mastic like skinny strip between the coping stones and the deck, was replaced with new. Once we finished her 10 day after care package her pool was stunning and she happily is recommending us to friends.

Nancy P.
Wylie, TX
August 4, 2017

She had called us to ask about a pool renovation due to the hail storms that had hit in March and April. The owner went to her house to get a bid prepared. He found her tile needed to be replaced, her coping stones around were damaged, the dec-o-seal (mastic) was demolished, the deck was dented and pitted, and the pool/spa only needed to be acid washed. She approved this work and so did her home warranty company. We began and completed this work in a week's time. She is very satisfied with the finished product.

Susan G.
Sachse, TX
August 1, 2017

The pump to the swimming pool had shut off but the pool sweep cleaner was still running. There is zero pressure on the filter. We replaced the pool pump capacitor and when we trouble shot the computer we found there was a computer pump relay damage by ants. We replaced this relay in her system is operational.

Shane H.
Garland, TX
August 1, 2017

This new homeowner called stating the motor to the pool is hot to the touch so she turned off her system. She also stated it had been humming which is a sign It's not very serious rather just a capacitor needs to be replaced. This is exactly what our technician found in the pool is up and running.

Jim P.
Plano, TX
July 28, 2017

This homeowner had reported the swimming pool was losing lots of water. We drain the pool then cut the plaster at exposed rebar. We sealed the rebar, patch plaster, and started to refill with water. The customer decided they would be balance their pool chemicals.

Jessica C.
Garland, TX
July 25, 2017

The light in the pool and spa were out. We found the pool light bulb and gasket needed to be replaced while the spa light fixture had to be replaced.

Jenny K.
Sachse, TX
July 19, 2017

We removed and replaced expansion joint also known as deck-o-seal between the coping and deck.

Beau C.
Garland, TX
July 18, 2017

A piece of pool equipment pipe and come loose at the equipment and flooded his backyard. We replaced the hose assembly on the discharge side of the pool sweep pump.

Sheridan S.
Plano, TX
July 17, 2017

This new pool owner contacted us stating her pool had become very cloudy. Another Company had replaced all of the filter grids but that did not help. DE was still in the bottom of your pool and on the pool steps. The filter had not been properly cleaned and re-charged with the proper amount of DE. We also found two bad filter grids and we had to repair the backwash valve, which is another way that DE gets into a pool.

Mike J.
Wylie, TX
July 17, 2017

The equipment has power but the pool pump was not working. He checked all breakers and tested the time clock box and found the wires are hot. There has also been air in the system for about six weeks. He clean the filter grids and he bled out the pressure release valve on top of the filter but nothing helped. We replaced the pool pump capacitor on the motor and repair the leak on the O-ring on the pool pump.

Charles C.
Sachse, TX
July 13, 2017

This customer postponed filter cleans for over a year. Filter should be cleaned every 6 to 9 months or as needed depending on the environment. Sometimes filter should be cleaned every three or four months due to foliage, pets, etc. when we clean the filter all of the grids were crushed due to the weight of the old DE. Great packs can weigh 100 pounds when this much time is gone bye. The DE is usually slimy and smells like rotten eggs. We replaced all of the grids and added the proper amount of DE to the skimmer that will then pull it through the filter to coat the grids.

Dale M.
Murphy, TX
July 13, 2017

He reported his booster pump which is for the pool sweep is making a loud buzzing noise. We replaced the capacitor on the pool sweep pump motor and it works as intended.

Sudipto B.
Plano, TX
July 12, 2017

Our pool cleaning technician reported there was a pinhole leak in the face plate of the booster pump. We installed a new pool sweep up with plumbing kit.

Paul M.
Garland, TX
July 12, 2017

The backwash valve was leaking and the pool is losing water. It was a minor repair of a leak on the Polaris pump.

John W.
Sachse, TX
July 10, 2017

The timer had come out to the Polaris in pool sweep. We installed a new one and everything works great.

Kimberly M.
Sachse, TX
July 9, 2017

This homeowner contacted us stating she wanted a one time clean and pool sweep did not work anymore. She also reported the heater was making mini explosion voices when it turned on. We vacuum the pool and spa and adjusted the chlorine. All that was wrong with the pool sweep was that it needed a wall fitting. The heater had to be replaced. We installed a repack 400,000 BTU heater including plumbing, gas, and electrical

Charlie W.
Allen, TX
July 8, 2017

Customer wanted a new computer to control their pool and spa. We installed a new Jandy aqua link computer with wireless remote.

George V.
Sachse, TX
July 7, 2017

Homeowner wanted a bid to remove the tops from all deck expansion strips and replace with a flexible joint. The backwash valve was broken and needed to be replace. We did these items plus we replaced the filter gauge and installed a new pool cleaner plumbing kit on the sweep.

Scott H.
Garland, TX
July 7, 2017

Scott's home warranty company sent us a work order for him because the pool motor is making no noise when the switch is flipped. He also noticed the clock that turns it on/off isn't spinning. The owner went to his house and found that the breakers needed to be reset. After that everything started to run properly.

Chad J.
Sachse, TX
July 5, 2017

Homeowner just moved in and wanted a new swimming pool cleaner. We installed a Polaris 280 in pool cleaner custom fit to the pool design. Even with the new models that are available the Polaris 280 is the only model we recommend because it has a larger throat to pick up leaves, it has a larger bag for holding leaves, and the drive unit is far superior. The cost is also much lower and a homeowner does not need to spend more to get the same quality and performance.

Adam K.
Plano, TX
July 5, 2017

The pool would not prime and he thought the lines needed to be blown out. We found the problem was that the O-rings in for suction valves had to be replaced.

Jimmy M.
Dallas, TX
July 4, 2017

It's frame in bottom of his pool sweep was broken and could not be repaired. We installed a new Polaris 280 in pool cleaner. This has a larger throat to pick up leaves and the bag is also larger for debris from the pool.

Gavin N.
Allen, TX
July 3, 2017

Spa water level was low in the pump for the swimming pool and waterfall pumps were not working. We found two bad relays in the computer and replace them and the pool computer works has intended.

Terri M.
Wylie, TX
July 1, 2017

This homeowner said she has a crack in her pool and spa and wanted a bid to fix it. After looking at it we discovered the plaster is also hollow and because of this and the crack, we didn't recommend she do anything at this time. The pool was also not losing water.

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Total Events: 304