Accredited member since 2000.

 
Providing exceptional service since 1987
Sterling Pool Service, Inc., Swimming Pool Service & Repair, Wylie, TX

Accredited member since 2000.

Most Recent Finished Jobs by Sterling Pool Services

Customer Photo Solutions Provided
Buckey P.
Rowlett, TX
October 16, 2019

Kevin, Sterling Pools owner, went to their house and was able to quickly verify it was the pool pump motor. After inspecting the motor more closely he found it had aged beyond repair and needed replaced. Buckey approved us to install a new pool pump motor, seal and gasket. After this work there was no more loud high pitched humming noise and the filter pressure was even looking more normal.

Monroe M.
Rowlett, TX
October 7, 2019

Our owner went to his house to take measurements for the PVC pipe in the spa. When he looked at the heater it had a bad gas valve. He came back to install the new PVC pipe water feature with a fountain head and replace the gas valve inside the heater. Monroe was very pleased with his spa and has since enjoyed the working heater.

Ken A.
Dallas, TX
October 3, 2019

Ken approved the bid our owner put together for him to repair the backwash valve and seal the skimmer throat to stop water loss. He completed this work and the pool held water as it should.

Robbie R.
Rowlett, TX
October 1, 2019

The owner of our company went to her house. He first checked for any obvious leaks at the equipment. When he could find none the next thing was to look at the valve internal parts for issues. He found two of the valves had bad O-rings. He replaced them and tested the Polaris and spa. They both ran fine and the spa no longer drained.

Jim B.
Sachse, TX
August 29, 2019

Our owner went to his house and confirmed the fear for the cracked pump, it needs to be replaced. He looked at the spa line and found the check valve is bad causing the water loss overnight. The spa air blower has some issues and isn't working at 100%. We gave Jim our bid to repair these problems and he happily approved. He reported the spa is holing water, the pump is holding water, and the air blower is just wonderful.

Michael N.
Dallas, TX
August 28, 2019

The owner went to his house. The pool pump/motor was visibly hopping up and down on the equipment pad when he got to it. Immediately he shut it all down and started looking into the pool pump/motor. He found several parts had completely failed and led to the shaking/hopping Michael had heard. The owner spoke with him while there and approved a new pool pump/motor to be installed. This fixed the problem.

Carol F.
Dallas, TX
August 2, 2019

One of our technicians went to her house and first checked if the skimmer baskets were full. They were not full but he noticed there was no water going into the skimmer, the pool water level was half way up the tile as it should be. He reached in the front of the skimmer opening and found the weir door that keeps debris in the skimmer when it's not running was stuck. He pushed it down which allowed water to flow into the skimmer and eliminated the bubbles and air in the lines after the pool had ran properly with water.

Chris S.
Dallas, TX
August 2, 2019

The owner made it to his house the same day he called. He tested the water and found zero chlorine and the other chemicals were out of balance. He checked the equipment and found the filter pressure to be almost over 30psi. This is very high and after talking Chris told him they haven't had the pool serviced since moving in. He told Chris that's the reason the pool turned green and also the filter that's currently there is one size too small for his pool. We explained to Chris that with a pool of 25k gallons a 48 sq. ft. filter could not properly filter the water and he needs a 60 sq. ft. filter to do this. He approved the larger filter to be installed, one time clean and balancing chemicals. Three days after doing this work he called to tell us the pool didn't look this good when they first moved in, very impressive.

Carol R.
Plano, TX
August 1, 2019

The owner went to her house the same day to look where the rail could best be installed. He found the best place and got her approval for placement and cost. Before the following weekend we had her new deck mounted, hand grab rail installed. She called after that weekend to say how much she appreciates our prompt responses and timely work; it's so much easier to use the pool now!

Frances I.
Allen, TX
July 31, 2019

Our owner went to his house to see about the leak he noticed. The source of the leak is at the pool pump motor, internal gaskets/seals had failed. We removed the old motor and replaced with a new one. As expected this stopped the leak.

Craig C.
Plano, TX
July 24, 2019

The pool sweep pump capacitor was out, which was causing the clicking noise. We replaced it and the pool sweep runs as intended.

Pam C.
Plano, TX
July 24, 2019

The owner went to her house to check whey this is. He found the capacitor that sits on top of the motor had blown up and off of the motor! He removed what was left of the old part and installed a new capacitor. After this the booster pump worked very well.

Don D.
Wylie, TX
July 23, 2019

We replaced the pool pump timer mechanism so that the timer for the pool would run correctly. The backwash valve needed a new internal assembly. The pool sweep timer needed a simple wire repair and now the sweep runs.

Tommy O.
Murphy, TX
July 23, 2019

We replaced the seal and o-ring on the pool pump. We found the DE filter had a small drip and simply needed a drain plug o-ring. The swimming pool is running with no further issues.

Kara M.
Murphy, TX
July 22, 2019

We found the backwash valve internal assembly needed to be replaced, which we did. We also noted DE in the pool. She approved a filter clean and found there were bad grids and the top filter manifold was bad. We replaced three grids, the manifold, re-assembled the DE filter and the pool is again clean and clear.

David L.
Sachse, TX
July 19, 2019

The owner went to David's house. He turned on the equipment and the pump ran, the Polaris pool sweep automatic cleaner pump turned on and the Polaris moved in the pool but the filter pressure was at 37. This generally is a very high and dangerous amount of pressure as it could cause the filter top to blow off and land who knows where. David explained he didn't know what to do for it. His filter backwash outlet was not hooked up to any in-ground plumbing and he had not backwashed the filter once in 2 months. Kevin recommended a roll-out flat flex hose be installed at the outlet so he can roll the house into the yard for backwashing the filter. We had to do a filter clean while there and installed the new backwash hose. He hasn't reported high pressure issues since.

Mary H.
Wylie, TX
July 18, 2019

Replaced bottom manifold allowing the pool filter to begin working properly.

Bruce M.
Sachse, TX
July 18, 2019

The electrical smell meant the motor had burned up. We installed a new pool pump motor, seal, and gasket. The pool equipment is running as intended.

Mark H.
Murphy, TX
July 17, 2019

We recalibrated the waterfall valve and put in an RX Ball and phosphate treatment. The pool runs well and is back to being healthy.

Ryan J.
Richardson, TX
July 17, 2019

We installed an energy-efficient pool pump motor, allowing the pump to run on the needed schedule.

Chris D.
Dallas, TX
July 17, 2019

The owner went to his house to check out the new Polaris. Quickly he saw that Chris never cut the leader hose as the instructions direct to prevent these types of problems. Our technician took the proper measurements and cut the hose accordingly. Now the automatic pool cleaner moves around like his old one did with no issues.

Mark H.
Murphy, TX
July 15, 2019

Because of salt system, stones must be sealed, which we did. This protects for one year against corrosion.

Steve H.
Sachse, TX
July 15, 2019

We did a filter clean (no problem found) and evaluated the spa check valve for repairs but no other repairs were needed.

Dallas Area Pool Owner
Dallas, TX
July 11, 2019

After cleaning up the pool for the first time, the customer began a weekly cleaning service the next week

Eddie G.
Garland, TX
July 9, 2019

We reset his pool light and put in an RX Ball to treat the algae and black spots.

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Total Events: 364