Accredited member since 2000.

 
Providing exceptional service since 1987
Sterling Pool Service, Inc., Swimming Pool Service & Repair, Wylie, TX

Accredited member since 2000.

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Most Recent Finished Jobs by Sterling Pool Services

Customer Photo Solutions Provided
Damon H.
Plano, TX
July 24, 2020

The company owner went to his house to first check on the filter for any issues. He found the pump not running at full prime. After inspecting the pump, he found the impeller to be clogged due to a broken pump basket. He unclogged the impeller and replaced the pump basket and the equipment ran normally.

Steven G.
Sachse, TX
July 23, 2020

The owner bid installing an over the deck automatic pool fill device, up on approval by Steven we scheduled this work for the following day.

Nancy M.
Dallas, TX
July 15, 2020

The owner went to her property to verify the location of the leak and to bid repairs. The outside of the backwash valve seemed in good condition still but the internal parts needed to be replaced. After this was done the leak stopped.

Carl N.
Sachse, TX
July 14, 2020

The owner went to his house to inspect the filter and gauge. After troubleshooting several things, he found the skimmer line needed to be unclogged of debris. After doing this the filter pressure was reading normally again.

Scott W.
Wylie, TX
June 27, 2020

The owner went to his house and found the pool sweep's back up valve (cone shaped sprayer) had cracked open and the pool sweep pump had a bad capacitor. He replaced the capacitor and the backup valve so the Polaris ran normally and water wasn't spraying over the pool any longer.

Tony P.
Wylie, TX
June 25, 2020

The following day his service tech was in the area and stopped by to do a full pool clean, plus a filter clean. By the weekend Tony was able to enjoy the pool with his family.

Rett S.
Dallas, TX
June 24, 2020

The owner went to his house to see why this would be happening. It didn't take long to figure out the source of the leaks were in the pool skimmer throats, the area between the pool and the skimmer basket. He had some sealant on the truck this day so he was able to seal both skimmers and stop the leaks.

Peter S.
Sachse, TX
June 22, 2020

The owner went to her house to check for a leak source and clean the filter. After cleaning the filter, he noticed the cleaner pump (booster pump) was leaking. He replaced the pump motor, seal, gasket, impeller, and seal plate. This took care of the leaks and he was very grateful for the help.

Ranj N.
Plano, TX
June 19, 2020

Our pool tech. went to his house and did a full water analysis. He found the cynuric acid (stabilizer) level to be at zero. He added the required amount of stabilizer to the pool and this enabled the water to hold chlorine so it can kill algae.

Rich P.
Plano, TX
June 18, 2020

Our owner went to his house to inspect the pool pump and other equipment for this failure. Luckily he found it only needed the capacitor replaced. He had one on the truck so he was able to get the pump running before leaving.

Chris H.
Plano, TX
May 22, 2020

Our owner made it his house to inspect the problem hours after he called. He inspected the equipment for signs of leaks first then cleaned their filter. After the filter clean was finished he confirmed the backwash valve is having issue. He took it apart and found the piston assembly needed replaced.

Ron C.
Sachse, TX
May 20, 2020

The owner went to his home the next day to take a look. He found issues with the pool pump switch and bad wire connections. We replaced the pool pump switch and repaired the five bad wire connections.

Marty A.
Plano, TX
April 21, 2020

Sterling's owner went to Marty's house the same hour. He found all of the issues that were reported but more than slightly smoking at this point. He immediately turned off the power to the equipment. After diagnosing the problem, he installed a new pool pump motor, seal, and O-rings. Marty approved this bid on the spot.

Wes K.
Plano, TX
April 20, 2020

We had to make several trips to resolve the listed issues. The first trip the owner went to his house to repair the pool pump leak and capped off the pool sweep pump lines. He went again to do the filter clean service. Lastly, he went back for additional work to re-plumb the pool pump discharge. After completing Wes is very pleased and will continue to use us for his pool repair needs.

Ron H.
Lucas, TX
April 9, 2020

The owner was unable to get to his house the same day but made it over the next. He identified the multiple issues quickly and was able to fix them. He needed to replace the filter gauge and backwash the filter to get circulation going again. Then he shocked the pool with the customers chlorine.

Joe H.
Garland, TX
March 16, 2020

Our owner went to investigate this issue and found the loud pump to be the booster pump for the automatic pool sweep. It was worn out and old, repairs could not be made so we bid installing a new pool sweep pump. The problem was solved with the new pump.

Mary J.
Sachse, TX
February 28, 2020

The owner went to her house the same day to investigate the issue reported. There were several, several problems that needed to be addressed he found. She approved the repair bid we made, after we finished Mary was pleased enough with our service that she hired us for pool service.

David N.
Sachse, TX
February 24, 2020

The owner went to his house the same day. For him the diagnosis was quick to make, he needed multiple repairs made but not to the bearings. We needed to replace the pool pump motor, seal,O-ring, impeller and diffuser. This stopped the racket he heard and reinforced his choice to use us for weekly service.

Linda M.
Rowlett, TX
January 28, 2020

The owner went to her house the next day. It didn't take long to figure out there only a couple things wrong. He attached the bond wire to pool pump and sealed a leak on the pool pump discharge. This quickly fixed her issues and made her very happy.

Jeanne A.
Plano, TX
January 14, 2020

The owner went to her house the next day to take a look at things. He was able to bid a few repairs but due to the age of the pool pump he recommended it to be replaced. Jeanne agreed to the bid and we installed a new 2 horse power Jandy pool pump with related plumbing.

David B.
Sachse, TX
December 16, 2019

He approved all of the work to be done. We broke through the deck to repair the broken pipe and patched to match as best we could. David and his wife were very happy with this. After finishing removing and replacing the deck-O-seal around the pool she was over the moon. They are very satisfied and glad the leak has stopped. Note: removing and replacing the deck-O-seal is typically done during a pool renovation, not by itself.

Bryan C.
Sachse, TX
December 14, 2019

Our owner went to his house Saturday because the leak was so bad. He found the filter bulkheads were both cracked and the PVC where they meet. After replacing the two filter bulkheads and related plumbing all problems were over.

Joni D.
Richardson, TX
December 13, 2019

Our owner went to diagnose the issue. This turned out to be a simpler repair. She needed a new capacitor and bearing for the fountain pump motor. Since replacing these parts she is happy to see the spa fountain running again.

Jen P.
Plano, TX
December 4, 2019

It was recommended that they get a new Polaris booster pump. We sent them a bid for this work, they approved the same hour. Our owner went to their home and installed the new Polaris booster pump and necessary plumbing.

Takashi S.
Richardson, TX
December 3, 2019

The owner went to his house the next day when the gate would be open to clean his filter. After removing and cleaning the grid pack, he found every grid has holes or tears in them which allows DE filter media to blow back into the pool keeping it dirty and cloudy. We ordered a whole new grid pack for his 48sqft DE filter and got that installed. Takashi was so happy he asked us to do a one-time clean on the pool as well.

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