Accredited member since 2000.

 
Providing exceptional service since 1987
Sterling Pool Service, Inc., Swimming Pool Service & Repair, Wylie, TX

Accredited member since 2000.

Most Recent Finished Jobs by Sterling Pool Services

Customer Photo Solutions Provided
Carol F.
Dallas, TX
August 2, 2019

One of our technicians went to her house and first checked if the skimmer baskets were full. They were not full but he noticed there was no water going into the skimmer, the pool water level was half way up the tile as it should be. He reached in the front of the skimmer opening and found the weir door that keeps debris in the skimmer when it's not running was stuck. He pushed it down which allowed water to flow into the skimmer and eliminated the bubbles and air in the lines after the pool had ran properly with water.

Frances I.
Allen, TX
July 31, 2019

Our owner went to his house to see about the leak he noticed. The source of the leak is at the pool pump motor, internal gaskets/seals had failed. We removed the old motor and replaced with a new one. As expected this stopped the leak.

Craig C.
Plano, TX
July 24, 2019

The pool sweep pump capacitor was out, which was causing the clicking noise. We replaced it and the pool sweep runs as intended.

Pam C.
Plano, TX
July 24, 2019

The owner went to her house to check whey this is. He found the capacitor that sits on top of the motor had blown up and off of the motor! He removed what was left of the old part and installed a new capacitor. After this the booster pump worked very well.

Don D.
Wylie, TX
July 23, 2019

We replaced the pool pump timer mechanism so that the timer for the pool would run correctly. The backwash valve needed a new internal assembly. The pool sweep timer needed a simple wire repair and now the sweep runs.

Tommy O.
Murphy, TX
July 23, 2019

We replaced the seal and o-ring on the pool pump. We found the DE filter had a small drip and simply needed a drain plug o-ring. The swimming pool is running with no further issues.

Kara M.
Murphy, TX
July 22, 2019

We found the backwash valve internal assembly needed to be replaced, which we did. We also noted DE in the pool. She approved a filter clean and found there were bad grids and the top filter manifold was bad. We replaced three grids, the manifold, re-assembled the DE filter and the pool is again clean and clear.

David L.
Sachse, TX
July 19, 2019

The owner went to David's house. He turned on the equipment and the pump ran, the Polaris pool sweep automatic cleaner pump turned on and the Polaris moved in the pool but the filter pressure was at 37. This generally is a very high and dangerous amount of pressure as it could cause the filter top to blow off and land who knows where. David explained he didn't know what to do for it. His filter backwash outlet was not hooked up to any in-ground plumbing and he had not backwashed the filter once in 2 months. Kevin recommended a roll-out flat flex hose be installed at the outlet so he can roll the house into the yard for backwashing the filter. We had to do a filter clean while there and installed the new backwash hose. He hasn't reported high pressure issues since.

Mary H.
Wylie, TX
July 18, 2019

Replaced bottom manifold allowing the pool filter to begin working properly.

Bruce M.
Sachse, TX
July 18, 2019

The electrical smell meant the motor had burned up. We installed a new pool pump motor, seal, and gasket. The pool equipment is running as intended.

Mark H.
Murphy, TX
July 17, 2019

We recalibrated the waterfall valve and put in an RX Ball and phosphate treatment. The pool runs well and is back to being healthy.

Ryan J.
Richardson, TX
July 17, 2019

We installed an energy-efficient pool pump motor, allowing the pump to run on the needed schedule.

Chris D.
Dallas, TX
July 17, 2019

The owner went to his house to check out the new Polaris. Quickly he saw that Chris never cut the leader hose as the instructions direct to prevent these types of problems. Our technician took the proper measurements and cut the hose accordingly. Now the automatic pool cleaner moves around like his old one did with no issues.

Mark H.
Murphy, TX
July 15, 2019

Because of salt system, stones must be sealed, which we did. This protects for one year against corrosion.

Steve H.
Sachse, TX
July 15, 2019

We did a filter clean (no problem found) and evaluated the spa check valve for repairs but no other repairs were needed.

Dallas Area Pool Owner
Dallas, TX
July 11, 2019

After cleaning up the pool for the first time, the customer began a weekly cleaning service the next week

Eddie G.
Garland, TX
July 9, 2019

We reset his pool light and put in an RX Ball to treat the algae and black spots.

Blake C.
Dallas, TX
July 4, 2019

We installed a new sweep motor.

George K.
Garland, TX
July 2, 2019

Sterling's owner went to his house to help as he had recently finished resurfacing his own deck. When he looked at George's pool deck it was confirmed that this needs some serious TLC. We were approved to resurface the deck, as well as leveling, expanding and dec-O-seal (mastic) that goes around the pool between the deck edge and stones around the pool (coping). We finished just two days before his party, he let us know on the 5th that everyone there had only high praise for the work done.

Hope E.
Garland, TX
June 28, 2019

Our owner went to inspect her pool pump and found the capacitor had gone bad and needed to be replaced. After this was done, the pump ran well.

Nancy M.
Wylie, TX
June 27, 2019

We cleaned the pool and adjusted the chemicals. After we were done, she became a weekly service customer with us.

Diane M.
Plano, TX
June 26, 2019

Our technician went to her house. He found the pool pump and motor to be in good condition with no repairs needed. However, he did see the filter pressure to be at almost 40psi. This high of a pressure indicates a filter clean is needed. He also saw the pool is covered in algae partly due to too much time passing between her filter cleans and lack of circulation. She approved a filter clean to be done and a RX ball chemical treatment to help control the algae. These two solutions helped her pump to run continuously and rid the pool of algae.

Paul M.
Garland, TX
June 25, 2019

Removed and replaced expansion joint between these areas.

Charry M.
Dallas, TX
June 15, 2019

The cartridges that were in the filter had become worn past the point of cleaning, causing the water to look brown. They needed to be replaced. She approved our bid to replace the cartridges. After she let the pump run throughout the weekend with new cartridges in place, her pool was clear and blue.

Ranjit N.
Plano, TX
June 13, 2019

The owner went to their house to check this out. He removed the light/fixture from the wall to inspect it. The pool light is good, the niche ring is good but the chords that attach to the fixture went bad. Ranjit was home, the owner told him what the problem is and he approved to replace the pool light fixture. We were able to get this done same day. His wife called the next day to tell us how beautifully the light worked when she turned it on that night.

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Total Events: 346