Customer Satisfaction Survey

• What was it about our company that made you chose us?
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: I have been a Sterling Pool customer for several years and they have always provided outstanding service. If parts are needed, I always have a clear explanation of what is needed and why, also how long it will take if they need to order a part. Highly recommend Sterling Pool Services

If you are looking for a pool service that is honest, that cares about their customers, and keeps them informed of everything they do, Sterling is the one for you. They are wonderful.

• What was it about our company that made you chose us? Reviews
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Great service and communication.

I have used Sterling Pool for over 20 years. They have also responded right away and have been able to fix every problem. One time someone ran through my fence and into my pool equipment during the winter. All of the equipment and pipes were busted. It was going to freeze within three days over a weekend. Sterling worked long hours and Saturday to make sure the pool equipment was working and the pipes would not freeze. Sterling will always be my pool repair man.

Kevin and his team at Sterling are awesome!! They provide great customer service every time. We let our pool go during the winter and they work their magic to turn our brown pool into a beautiful blue. Thanks Kevin and team!

Took care of my issue in a timely manner. Did not try to upsell, but did ask questions about the pool, pool system and how things were going. Answered all the questions that I asked. Over all the service was great, actually exceptional.

I have been a customer of Sterling pool for over 30 years (I know them very well). I have been extremely satisfied with their monthly services and repair work. I have engaged them for repairs to my pumps, lights, timers and pool deck repairs. I am more than satisfied with the work performed and the prices were competitive and reasonable. The crew is very easy to work with, they respond very quickly when there is a problem.

I have been a customer of Sterling pool for over 30 years (I know them very well). I have been extremely satisfied with their monthly services and repair work. I have engaged them for repairs to my pumps, lights, timers and pool deck repairs. I am more than satisfied with the work performed and the prices were competitive and reasonable. The crew is very easy to work with, they respond very quickly when there is a problem.

Took care of my issue in a timely manner. Did not try to upsell, but did ask questions about the pool, pool system and how things were going. Answered all the questions that I asked. Over all the service was great, actually exceptional.

• What was it about our company that made you chose us? Local with good reviews. Did not want to be outsourced.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Great service. Did not try to sell us anything that we did not need. Did ask if we had concerns about pool, system, decking. Would definitely use again

• What was it about our company that made you chose us? Reviews and how long in business
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: This is way overdue. Theyve maintained my pool and done repairs for many years. I`ve always found them to be honest. Kevin owns the company and he knows pools! My technician does a great job and the office staff is real nice. I will have them replaster my pool this year because I know I can trust them.

We have used Sterling Pool Service for over 15 years. They have always be responsive to us as customers. Really nice people

We have used Sterling Pool Service for over 15 years. They have always be responsive to us as customers. Really nice people

Having had a very long association with Sterling Pool Service, I can Honestly give them the highest rating in every area of their business, Integrity, Professionalism, and "old fashion" business attitude that is refreshing.

This is our second house with a pool for which we have used Sterling Pool. We have been customers for over 15 years. The owners are honest and caring about their customers. We are able to call or email and receive a response immediately with a service call quickly following. You cannot go wrong with this company. ***** and ***** ******, Dallas

They replaced my pool equipment when it was damaged by the hail storm 2 years ago. They were out quickly and had my pool up and running within a little over a week. They are professional, on time, and call ahead so I can corral the dog and unlock the gate. If they don't have an answer they call the manufacturer and get the necessary information to complete the job.

My phone calls and requests are always answered quickly and Kindly. The cleaning and servicing is excellent. Highly recommend!
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My phone calls and requests are always answered quickly and Kindly. The cleaning and servicing is excellent. Highly recommend!

Wow, what a great pool service! They are honest, dependable, communicate well and take great care of their customers. I've used several other pool services companies within DFW in the past and they are by far the BEST pool service I've had. Most of the other services I've used were not dependable or didn't do a good job on cleaning.....can't say enough good things about this company.

Wow, what a great pool service! They are honest, dependable, communicate well and take great care of their customers. I've used several other pool services companies within DFW in the past and they are by far the BEST pool service I've had. Most of the other services I've used were not dependable or didn't do a good job on cleaning.....can't say enough good things about this company.

• What was it about our company that made you chose us? Desperation
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Couldn't be happier.

After having a broken filter for 1 1/2 months, my pool was a swamp, the home warranty wasn't responding and the pool company wouldn't answer or return a call. I was beyond frustrated. After calling around the area and none having availability for 2 weeks or not returning my calls I came across Sterling Pool Service. When someone answered my call and said they would call me back, I figured it was the same merry-go-round I had been riding...except I got a return call within 10 minutes. With news that the owner would come out the same day to check everything out. And he did! I had my filter replaced and the pool back to perfect within days (it was a swamp!) From the administrative staff to the owner (who came out himself, sometimes multiple times a day) I had nothing but superior customer service/service all around. I didn't think this still exsisted in today's world. Until the day Sterling Pool Service decides to close their doors I wouldn't even consider using anyone else. Thank you for being so great!!

• What was it about our company that made you chose us? They do what they say they will do, "be there and be resonably priced"
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: a good company they provides service not promises!

These guys do a great job. I had fired my old pool service and I became the "pool boy". I had a hard time tipping because the "pool boy" wasn't doing such a good job and the pool was looking really bad. That's when I found the pool MAN!

These folks really do a great job at a reasonable cost. I highly recommend them.