Customer Satisfaction Survey

We had to stop service for personal reasons but Sterling did a great job in maintaining our pool.

We have used Sterling Pool for over 10 years. They are reliable. The do complete maintenance and weekly service. Kevin and Terry are great to work with.

Last Thursday morning the pool was full of dirt, pulverized leaves, and pollen, who knows what else. I spent most of Thursday and Friday morning trying to clean it up but had no luck. It was as green and nasty as I have ever seen. Jose was scheduled Friday morning and I felt bad leaving him such a mess.

I don't know what he did but by the time I got home Friday afternoon the pool was absolutely beautiful. Leaves gone, dirt gone, pump back to normal pressure, green back to clear. Thanks again for taking care of our pool.

Great group of people they did a excellent job of maintaining my pool. They also did a great job when we had to replace our equipment for a competitive rate. They communicated any recommendations clearly and did the requested work in a timely manor.

I have used Sterling for several years. Kevin and his crew do an outstanding job of keeping my pool looking and running great. It never fails, 3 or 4 times a year I have an equipment issue, normally nothing major but none the less, needs repair. Kevin is quick to respond, gets the job done, and doesn't nickel and dime me. Thanks for all your help!

I wanted to let you know that we are again very pleased with your services to our pool. Jason is doing a great job! He is providing additional information regarding the pool, gives advice and good instructions.

Thanks for all your good work to keep my pool running well. It’s nice to know you care as much as I do.

I just want you to know that Jose has done and is doing a GREAT job in cleaning and maintaining the pool. It is truly the first time the pool has looked continuously clean and maintained. You have a gem in Jose and hope that he continues with you for many years. I love the stability!

I will give them a 5 Star Rating for their excellent service The Staff is very friendly and helpful for many years

I have had a swimming pool for 12 years. I have had several pool service providers but nothing as outstanding in service and commitment as my now pool service company, Sterling Pool Service in Wylie,Texas. My pool had turn a boggy green and looked like the swamp lands of Louisiana. I called Sterling Pool Service and explained my situation. They were out to my house the next morning. They assessed the problem and started working on getting my pool clean and clear. I was amazed at their thoroughness and their dedication to get the job done right and and as fast as possible. This pool service was awesome. It took a dedicated service man to keep up with the different chemical . They found a few items on the equipment that they either fixed or replaced. Taking care of the pool and equipment has been a challenge as I am the homeowner and am a single woman. This pool service company was just outstanding. I feel so much better knowing that I now have a pool service company that I can trust and really depend on. They showed up on time and were available for any questions that I had. Now I have peace of mind. If you are looking for a good pool service company, call Sterling Pool Service. 972-475-3849. I guarantee you will not be disappointed.

I will give them a 5 Star Rating for their excellent service The Staff is very friendly and helpful for many years

We sold our house. Y'all have been great over the years, thank you very much for doing such a great job.

This is the best pool company ever. They care, they keep you informed, they fix everything, and they are so nice to deal with. I totally trust them.

I have used Sterling Pool Company for many years. I was glad to finally have a pool service company that I could rely on.

Kevin and I have also become good friends. He has always been fair and honest. I wish I could say the same about all of the other types of contractors that I have used over the years.

Please use me as a reference any time.

• What was it about our company that made you chose us? Customer reviews I found online.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: I have found Sterling Pool Service to be an outstanding resource for us when our pool needed a serious cleaning and our equipment needed upgrading. Always quick to respond, I highly recommend their services

Great company to service your pool! I was given Sterling from my home warranty company due to a filter problem. From that time on, they treated me like I was their only customer (I assure you, they have a lot!). Kevin and the group do a fantastic job and you would be hard pressed to find a better company!

• What was it about our company that made you chose us? Previous Owner Recommendation
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Always on time and our Service Technician is ALWAYS professional and polite.

Sterling Pool Service is ALWAYS timely and our Service Technician is Professional and Courteous. I would also like to recognize the corporate office where customer is always at a premium and it is not uncommon that the owners reach out to me to make sure our equipment and service is satisfactory

Great company! Always timely, always polite, always friendly and always gets the job done.

• What was it about our company that made you chose us? Neighbor recommended you.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Sterling Pool Service has helped me with my pool for the last 7 years from resurfacing to filter changes. Each service is done on time, in a professional manner. They are friendly on the phone and in person. I couldn't ask for a better team to help me with my pool.

• What was it about our company that made you chose us? We needed someone to fix a broken filter and used our Home Warranty Company
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Kevin and all of the staff at Sterling Pools have been amazing from Day 1. We did not search out this company, they were assigned to us from a Home Warranty claim. Best thing that could have happened. They have been amazing to work with and our pool always gets cleaned on time and chemicals added appropriately. They also schedule the every 6 month filter clean way in advance so there are no surprises. Top notch company!!

• What was it about our company that made you chose us? Prior Referral
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Very Competitive Pricing!

Sterling pools is great. Been with them 5 years. Pool/spa is always ready to use. Office people are friendly, knowledgeable and timely on responses. My clearer is professional and is always willing to answer any questions.

I've been using Sterling pools for over six years now. They are always consistent and all aspects of work they do for my pool. I have yet to find another company like them.

We have used Sterling for over 20 years to repair our pool equipment. Someone ran through our fence and into our pool equipment during the winter just before a freeze. Sterling had a very short time to replace almost all the pool equipment before the freeze came. He worked long hours and also located a heater just so my pool pipes wouldn't freeze and break when the temps got below freezing. I found Sterling will do whatever it takes to satisfy their customers.