Customer Satisfaction Survey

• What was it about our company that made you chose us? Reviews!
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Ever since hiring Sterling Pool Service, our pool has been sooooo clean! Never once have I gone outside and seen any yellow algae, like we did frequently with other pool companies. Anytime I had a question they were very prompt about answering it, and being as detailed as possible. I would recommend Sterling Pools to anyone that is in their service area!

• What was it about our company that made you chose us? outstanding work and honesty
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: They are very professional; they explains what the problem is, why the problem occurred, what is required to correct the problem and a cost for correcting the problem. They will then complete the work as quickly as possible. I have been very pleased with the outstanding work Sterling Pool Service provides and the honesty they have in determining my pool problems and the cost for correcting my pool problems.

• What was it about our company that made you chose us? online reviews
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• What was it about our company that made you chose us? A reputation of integrity.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• What was it about our company that made you chose us? I originally contacted Sterling through my home warranty. Have pretty much used the company since then for repairs to my pool & equipment.
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• What was it about our company that made you chose us? Responsiveness to our many questions
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Great communication and great work! My pool looks great!

• What was it about our company that made you chose us? responsive to an emergency equipment breakdown
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: My pool pump stopped running and it was 30 degrees. I called two other services before Sterling and neither would come out. Sterling responded in a few hours and made the needed repair.

• What was it about our company that made you chose us? Needed a pool company
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: You guys have been fantastic! Very informative and professional and easy to work with :) I highly recommend them!!

• What was it about our company that made you chose us? Flexibility, very prompt, great customer service
• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: They are a wonderful company do deal with. We were out of town a long while and they were able to get our pool cleaned up and running while we were away. Wonderful customer service!

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Great service. My family used Sterling Pool Service for years and they always did a great job. Would definitely recommend.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Our concerns are always addressed and Sterling's communication with customers is excellent.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Excellent customer service. Extremely impressed with the quick, high quality work. By far the best pool company i've ever dealt with. I will for sure use again and will be the first on my list if anyone asks for a recommendation.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Terri and Kevin Arnett are both as nice as can be. I always get good service and helpful information when ever I need it.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: We had a complete renovation of our pool. The technicians were great. Hard working and really paid attention to detail. Kevin and Terri were both great to work with also. I would highly recommend this company

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: good

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment:

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Always does a great job. Prompt service and very thorough. Came back several times to be sure the job was done correctly and to his satisfaction.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Exceeded my expectations

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Our pool looked awesome after the Sterling renovation.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Sterling Pools has dependable people who really care about their customers! I highly recommend them!

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: Terri and Kevin become more like family than business owners. Our loyalty to Sterling Pool Service results from their loyalty to their customers.

• How would you rate your first phone call experience with Sterling Pool Service?
• How would you rate the expertise of our service technician?
• How would you rate the level of service we performed for you?
• How would you rate your overall satisfaction with Sterling Pool Service?

Comment: From our first interaction with Terri to our service call with Kevin we knew we had found a great fit. Couldn't have been more pleasant to work with and got the job done! We have had them out for a number of issues over the years and always have been happy with the work done.