Customer Satisfaction Survey

My phone calls and requests are always answered quickly and Kindly. The cleaning and servicing is excellent. Highly recommend!

Wow, what a great pool service! They are honest, dependable, communicate well and take great care of their customers. I've used several other pool services companies within DFW in the past and they are by far the BEST pool service I've had. Most of the other services I've used were not dependable or didn't do a good job on cleaning.....can't say enough good things about this company.

Wow, what a great pool service! They are honest, dependable, communicate well and take great care of their customers. I've used several other pool services companies within DFW in the past and they are by far the BEST pool service I've had. Most of the other services I've used were not dependable or didn't do a good job on cleaning.....can't say enough good things about this company.

• What was it about our company that made you chose us? Desperation
• How would you rate your first phone call experience with Sterling Pool Service?
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Comment: Couldn't be happier.

After having a broken filter for 1 1/2 months, my pool was a swamp, the home warranty wasn't responding and the pool company wouldn't answer or return a call. I was beyond frustrated. After calling around the area and none having availability for 2 weeks or not returning my calls I came across Sterling Pool Service. When someone answered my call and said they would call me back, I figured it was the same merry-go-round I had been riding...except I got a return call within 10 minutes. With news that the owner would come out the same day to check everything out. And he did! I had my filter replaced and the pool back to perfect within days (it was a swamp!) From the administrative staff to the owner (who came out himself, sometimes multiple times a day) I had nothing but superior customer service/service all around. I didn't think this still exsisted in today's world. Until the day Sterling Pool Service decides to close their doors I wouldn't even consider using anyone else. Thank you for being so great!!

• What was it about our company that made you chose us? They do what they say they will do, "be there and be resonably priced"
• How would you rate your first phone call experience with Sterling Pool Service?
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Comment: a good company they provides service not promises!

These guys do a great job. I had fired my old pool service and I became the "pool boy". I had a hard time tipping because the "pool boy" wasn't doing such a good job and the pool was looking really bad. That's when I found the pool MAN! These folks really do a great job at a reasonable cost. I highly recommend them.

• What was it about our company that made you chose us? recommendation from friends
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Comment: Sterling Pool Service has provided us with outstanding regular pool maintenance and prompt and expert resolution of any problems. Our pool is old so we have lots of opportunities for the Sterling folks to help our system run top notch. Thanks to Kevin for his knowledgeable advice over the years, and to Jose, our weekly service pro...always professional and personable. We highly recommend Sterling. You won't be disappointed.

• What was it about our company that made you chose us? Referral from friend
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Comment: Sandy and I have been please with the service, attention to detail and responsiveness.

• What was it about our company that made you chose us? Service and written bids
• How would you rate your first phone call experience with Sterling Pool Service?
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Comment: Sterling provided excellent service and I highly recommend them to the new owners

• What was it about our company that made you chose us? The reviews I read online
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Comment: This is the best pool service company EVER. They are so kind, respond quickly to requests, and the service is always good. Plus they send emails regarding schedule changes and weather warnings. I highly recommend them !

• What was it about our company that made you chose us? Recommended by a friend
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Comment: Sterling Pool Service has always gone above and beyond. I've even had them do my pool renovation. They are prompt, helpful and reliable!!!

• What was it about our company that made you chose us? The experience of the technicians and friendly staff
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Comment: We are very thankful to have had Sterline service our pool throughout all this year. We sold our home but we highly recommend them.

• What was it about our company that made you chose us? the only company that would take the job
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Comment: I call them back if I have any pool problems

• What was it about our company that made you chose us? Good reviews online.
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Comment: I finally found a pool company that shows up each week and does what they say they’ll do!

• What was it about our company that made you chose us? Recommendation from a trusted friend
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Comment: Had a variety of great recommendations for the fixes I needed done. The completed work was high quality and done on time. Kevin and team also do a great job of educating pool owners about their equipment and knowing how to maintain and troubleshoot

• What was it about our company that made you chose us? Terri was the most informative, polite and easy person that I called asking about pool service.
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Comment: We had Sterling Service our pool for over five years. We are now out of state but believe everyone should have a company like theirs for their pool.

• What was it about our company that made you chose us? Excellent reviews on-line.
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Comment: We have sold our house but your pool service has been so wonderful we will be recommending you to the new owners.

• What was it about our company that made you chose us? Referral from a client
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Comment: Thanks for taking care of us over the years

• What was it about our company that made you chose us? I tried it and liked it
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Comment: I've always been satisfied with Sterlings sterling service. I have recommended them to family and friends and they are pleased too.

• What was it about our company that made you chose us?
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Comment:

• What was it about our company that made you chose us? Years in business
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Comment: I just want you to know that my tech has done and is doing a GREAT job in cleaning and maintaining the pool. It is truly the first time the pool has looked continuously clean and maintained.

• What was it about our company that made you chose us? Referred by co-worker who has them for service.
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Comment: They did a good job and communicated well. Sold my house but referred them to new owner.