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Job completed for Tonya M.

Completion date: November 15, 2019

Location: Dallas, TX

Why did the customer contact us?

She called to report 'we have a leak and I think I know where it's coming from. In front of the house is a white pipe that goes washes into the sewer I think, I can hear water constantly flowing through that pipe like bandits. Please come and check on this.'

Solutions provided:

Our lead technician made it to her house the same day. He went to the front of the house to listen for the water and that confirmed his thoughts that the backwash valve is faulty. He did some troubleshooting on the backwash valve and found several O-rings had failed and broken parts internally. They approved repairing the backwash valve and had no more water loss after this was completed.

Team members on this project: