Providing exceptional service since 1987

Most Recent Finished Jobs by Sterling Pool Services

Customer Photo Solutions Provided
Jim R.
Parker, TX
August 23, 2018
Jim is a weekly service customer and he called to report his chlorinator leaking badly and emailed us a video. The owner looked at his video and immediately knew what the problem was. He went to Jim's house and installed a new factory replacement high pressure, corrosion and chlorine resistant hose as the manufactured hose had failed causing the bad leak.
Jenifer P.
Plano, TX
August 20, 2018
Jenifer, a weekly service customer, emailed us a picture of her pool light. "See, here is black algae around the light. Also we struggle with our pool light as it seems to never work. I had an electrician come out and he got it working for a little bit but when we got home from work it had stopped already. The bulb itself looks like it came on about half way, we have the GFE and everything in place. He said it should be working but it isn't. Can you get it to work for us please"? The owner Kevin went to their house to inspect the pool light. He found that the entire light fixture was contributing to the bulb not working. He needed to replace the fixture and she chose a 500 watt equivalent white LED pool light with fixture.
Terri M.
St. Paul, TX
August 15, 2018
Terri called because, "when I turned on the heater all of the water drained to the pool and I can't get water back into the spa. I'm adding water with a hose right now but when I turn it on it drains again. I'm afraid it will burn up the pump this way, can you please come out? The owner went the same day to check out why the spa is draining. Luckily what he found was an easy solution. The spa check valve had failed and needed replaced. After this was done the spa held water and continues to.
Jason N.
Parker, TX
August 9, 2018
Jason called us, " My pump won't prime. It's a 2 speed Hayward, there is low output. All of the baskets are emptied, I opened the pressure relief valve on the filter and nothing came out. The equipment isn't even four years old yet. The pool is still clear after three days of being off but green fuzz's are growing on the walls." The company owner went out the same day to investigate why this problem is happening. Upon inspection of the equipment and testing it's performance he found the pool pump impellor to be clogged in every way possible. He cleared the impellor of all debris and reinstalled it on the pump. He tested the performance again and everything came to life. Jason was very happy the problem was solved so easily.
Jason S.
Dallas, TX
August 6, 2018
Jason is a new weekly service customer of ours. He emailed us, You recently installed a new Polaris sweeper and it was doing great but it stopped working earlier in the week. We got it work again for a few days and now it is not working again. The algae from lack of circulation has built up pretty badly. I went to Leslie pool supplies and they recommended adding some algaecide which I added yesterday but the algae was so bad it barely made an impact. Could you please send someone out to fix the sweeper and help treat the pool to get it back to blue again? The owner Kevin went to his house to see what is going wrong. He found the Polaris hose screen to be fully packed with debris and DE from the pool filter. This means that there is one or more broken parts inside the filter that need replaced. We had to perform a filter clean service to determine which part(s) are bad. Kevin found two bad/busted grids and three others that were crushed and needing replaced. He replaced all five of the affected grids, started the pool, added DE through the skimmer for the filter and cleaned the pool. After Jason let the pool run for a few days he emailed us back, Thank you guys for your help. The pool is clear, blue and wanting to be swam in. You guys are awesome!
Sandy G.
Richardson, TX
August 1, 2018
Her husband called us because we service the pool and he noticed the pool losing more water than usual. He would like the owner to come out and look. The owner went to his house and evaluated the pool equipment. After ten minutes he was able to identify a break in a PVC pipe just below ground. He had to dig out around it then was able to cut out and replace the busted PVC pipe. This solved the leak issue her husband was observing.
Kathy R.
Dallas, TX
July 20, 2018
Kathy is a weekly service customer of ours. She emailed us, My pool is very green today. It has been getting progressively worse. I have checked it and noticed the past two weeks for sure that after the pool guy leaves there is still a ring of green algae around one side of it. I got Gary to clean it off one week so I know it will come off. I am sure it is because of the crepe myrtle buds dropping in the pool. The owner replied to her email and said the pool issues are due to the ducks, which cause havoc to pools. The pool needs another heavy dose of phosphate treatments and a filter clean. She approved this work to be done by the next time we come to service her pool. Her pool cleaner Jose did a filter clean service the next week and added the phosphate treatment to combat all the crud that the duck droppings had left in the water. With these two things done her pool is clear, blue and algae free.
Sean K.
Wylie, TX
July 9, 2018
Sean called because he noticed over the week that his Polaris cleaner was not performing as usual. It's not hardly moving, all of the baskets are cleared and the pool is full. The pool runs but the Polaris cleaner pump doesn't seem to work, can you help? The owner went to look at the Polaris booster pump. He found it to have a slight leak. He had to replace the pump seal, O-ring and impellor. Doing this work stopped the leak and enabled the Polaris cleaner to function as usual.
Andy M.
Garland, TX
June 22, 2018
He called wondering if, "you offer some sort of service where you teach home owners how to operate and clean their pool?" We just bought the house a few weeks ago and have never owned a pool. If you can come out could you also clean the pool up at the same time? The owner went to evaluate their pool for cleaning. They meet him out there and asked him to proceed after he made an estimate. He made an appointment to come the next day so he would have more time to teach them how to clean the pool and do the work. After he had finished the pool was clear, blue and ready to use. They were very excited that they got to record him doing the work and going over how all of the valves work at the equipment and how to work the computer. The last time we spoke they said that together they are cleaning the pool and adjusting chemicals. Happy doesn't even begin to describe how they feel with our services.
Terry N.
Sachse, TX
June 15, 2018
This lady called us because, "when I backwash my filter I notice DE (white powdery stuff) blowing back into the pool." When this happens a filter clean has to be done to know which filter internals are damaged. The owner went to do this work and after finished he found three of the filter grids to be damaged. He replaced the grids and properly started the pool and added DE through the skimmer. She asked him to clean the pool while there. She was so happy that she asked us to service her pool going forward a week later.
Ruth K.
Sachse, TX
June 14, 2018
Ruth had contacted us years past to do a little work for her pool, like replacing a pool pump motor or capacitor. She called because the spring had caused a lot of stuff to blow into the pool. She was backwashing the filter and adding chlorine and acid but not getting good results. The owner went out to look at her pool and equipment. He noticed the filter pressure was high which caused algae to grow in the pool. Only a filter clean and inspection of the internal components could indicate ongoing issues. This showed the owner that two filter grids and the top manifold were damaged, causing algae to thrive, the bottom to look dirty and the water to not clear. He replaced the affected parts, started the system up and added the proper amount of DE back through the skimmer and the pool began to clear in less than a day.
Rich P.
Plano, TX
June 7, 2018
Rich, a weekly service customer, called because water was gushing from the equipment area and flooding the alley. His son turned it off before the city came to fine them. The owner went to investigate the problem and found the filter tank O-ring had busted causing the leak. He performed a filter clean also and found three bad filter grids needing replaced. This was done and the filter tank O-ring replaced so the massive water loss was stopped.
Charlie M.
Rowlett, TX
May 18, 2018
Charlie called, "I need someone to teach me how to maintain my pool. It has a salt water system, can you help?" Of course we can, we offer 'Pool School' which has a one hour minimum charge then billed in 15 minutes increments afterwards. He said, sounds good let's do it! I found y'all though my online search comparing companies. Yours had the best rating, BBB certification, and consistent reviews. The owner went out and conducted pool school. Charlie told us he feels confident enough now to maintain his pool after meeting with the owner and videoing him. He said the only reason I should need to call is if there's a repair needing done.
Sharon M.
Garland, TX
May 4, 2018
Sharon called because she was having a hard time getting her pool up and running. The hard freeze over the winter had thawed and she just looked at the pool. The owner went to look at everything. He found one of the skimmers to be totally clogged up with debris, zero chlorine reading, and a generally murky pool. He made a bid for these three items and she approved. He was able to unclog the skimmer with a special tool, he had to take apart and clean internal filter components and heavily shock the pool. After a few days she called to tell us the pool water is blue again and she can see all of the steps now. In a few more days she can swim.
Scott M.
Plano, TX
April 27, 2018
Scott called because, "we have a couple of things that need repaired. The pool sweep pump is not turning on anymore and the pool controller isn't working right. The owner made an appointment to go there and look at his equipment. Good news for Scott is the pool sweep pump, (booster pump), only needed a few wires tightened down. We had to rewire the computer to allow for the Polaris and other pumps to work properly.
Mike J.
Wylie, TX
March 30, 2018
Mike left a message for us late Sunday night saying his pool filter motor was making a huge noise and needed us to come out. After speaking with him Monday morning we were cleared to go and look at his pool filter motor. The owner found the noisy motor and saw the pump also needed to be diagnosed. He made a bid on the spot for Mike to look over and he approved it. The next day our owner went back out and installed a new 1 1/2 HP pool pump with necessary plumbing supplies.
Larry T.
Wylie, TX
February 28, 2018
Larry's been a customer of ours for about six years. He called after the extended freeze we endured over the new year to tell us everything has thawed out and it's time to start the equipment. Can you come help? The owner went over to Larry's to start everything and the pool pump motor cracked when he switched it on. This was due to the extended freeze causing damage we couldn't see. We gave him a bid to replace the pool pump motor and we completed the install the next morning. Larry was happy that it was only one full day he had to wait for the repair.
Dallas D
335 HERITAGE LN., TX
January 27, 2018
He found our company online and called because their pool cleaning company had reported their timer keeps cutting in & out. The owner went to inspect this issue. He found that they needed a new pool timer and freeze guard mechanism for the equipment and the pump motor had a bad capacitor. He replaced the capacitor and the timer/freeze guard but found a loose wire connecting the timer and motor that likely caused the shortages.
Frank H.
5312 Paladium, TX
January 22, 2018
A monthly service customer of ours for over ten years called to say he is noticing water loss beyond evaporation. He asked if his pool cleaner technician would look into this. We had his tech. look for any issues and he was able to find some cracks had formed inside of the skimmer throat. Luckily this was a relatively simple fix. The owner had to drain the pool below the skimmer, reset tile inside the skimmer and seal the skimmer throat. After this was done and set, there were no further water loss issues.
Irina W.
3015 Leesa Dr., TX
January 12, 2018
Irina called because her pool is draining down below the tile and she saw water on the equipment pad but didn't know where it came from. The owner went to her house to diagnose the issue(s). Upon inspecting her equipment, he found a bad O-ring in the backwash valve. He replaced the bad O-ring in the backwash valve and had to lube the stem O-ring. No more water showed on the equipment pad after this and the water loss had halted.
Louanne G.
2502 Vista Creek Ct., TX
January 11, 2018
Our pool is losing water. We thought it was the warm winter at first with evaporation being the culprit then it turned cold and still losing water. Do you perform leak detections? Yes, we do perform leak detections. Told her I will get this setup and let her know when. The leak detection appointment was made and performed. We found the culprit(s) to be the angled shear decents that are on the pool walls. The owner was able to cosmetically repair all three dents with rapid setting mortar and the leaks have reportedly stopped.
Yovita S.
3220 SILVER CREEK DR., TX
December 18, 2017
As a monthly service customer of ours, we perform repairs as needed to pool equipment with approval. Her filter had been leaking sporadically over the past few months and we had replaced the tank O-ring and internal components but it hadn't fully stopped. After the cold weather set it, she called us to come out again to troubleshoot and the owner found the top half of the filter had cracked. We gave her two options: 1. Replace the top filter half or 2. Replace the filter entirely. She chose option 2, to replace the entire filter. Since doing so there have been zero leaks reported.
Kathy D.
1721 Vicksburg, TX
November 29, 2017
A long time weekly service customer, she called us to say her Polaris is not working. The owner went to check it out and found her pool sweep pump had stopped working. The only solution for this problem was to replace the pump. He did this and her Polaris started working great again.
Carle H.
501 MOSSBROOK DR., TX
November 17, 2017
Carle had called asking to sit down with the owner to discuss plaster and tile options for a pool renovation. After they meet and discussed all of the options, Carle decided to focus on replacing the deteriorating equipment pad and busted heater. The owner Kevin presented him with several options for getting this done and he decided on a new equipment pad and used 400,000 BTU Pentair master temp heater.
Philip J.
15814 Golden Creek Rd., TX
October 31, 2017
He called us because he fired his pool company recently, 3-4 weeks ago, because they did so much wrong. They flooded my back yard, didn't adjust and keep the chemicals, and claimed I need 2 x week service and more. The pool is currently green and I think there is a leak in one of the skimmer throats as the water loss stops when it gets below the skimmers. The owner went to look at his problems and did find many. We got approval for turning his pool around and had to clean the filter and replace eight filter grids, balanced chemicals, shocked pool, brushed algae, vacuumed one time, epoxy skimmer throat, and re-evaluated for any additional pool cleanup and leak repairs. This turned his pool blue and he was able to use it with his pool heater.

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Total Events: 279