Job completed for Terry N.

Completion date: June 15, 2018

Location: Sachse, TX

Why did the customer contact us?

This lady called us and said: "When I backwash my filter, I notice DE (white powdery stuff) blowing back into the pool." When this happens a filter clean has to be done to know which filter internals are damaged.

Solutions provided:

The owner of Sterling Pool Service went to clean the filters and assess the situation. He found three of the filter grids to be damaged. He replaced the grids and properly started the pool and added DE through the skimmer. She also asked him to clean the pool while there. She was so happy that she asked us to service her pool going forward a week later.